When accessibility breaks, time matters. Here’s a quick, skimmable list of official accessibility support channels from major companies, plus a few simple steps that help you get faster, better support.
If you want hands-on help
Who ya gonna call when you need accessibility help? Hopefully me.
Phone
567-234-0078
Website
I offer paid support. If you’re looking for free support from the companies themselves, use the options below. Hope this helps.
Fast prep steps before you contact support
Write down the device model and software version.
Have your account email address ready, if the issue is tied to a service subscription.
Describe the exact problem in one sentence, then add what you expected to happen.
If you can, note the last step that worked before it stopped working.
If accessibility is involved, mention the feature you’re using, for example captions, audio description, screen reader, high contrast, or guide narration.
Ask for a case number so you have something to reference later.
Accessibility support resources
These are the support paths I point people to when they need help with accessibility settings, accessibility bugs, or assistive technology compatibility.
Amazon
Phone
888-283-1678
International phone
206-922-0880
More info
Amazon Accessibility Support Team contact page
Apple
Phone United States
877-204-3930
Phone United Kingdom
0800-048-0754
Phone Australia
61-1-300-365-083
Phone China mainland
400-619-8141
More info
Apple Accessibility Support contact options
Xfinity and Comcast
Phone
855-270-0379
What to say
Accessibility
accessibility@comcast.com
Hours
8:00 AM to 11:00 PM ET, seven days a week
More info
Xfinity Accessibility Support Center for Customers with Disabilities
The Comcast Accessibility Support Center can assist with:
Closed captioning
Enabling audio description
Voice guidance
Braille bills and large-print channel lineups
Large-button Xfinity remote control
Assistive technology help, such as Xfinity web remote eye tracing and pairing Bluetooth hearing aids
Troubleshooting Xfinity TV, Internet, or Voice for customers with disabilities
Google doesn’t always put a direct phone number front and center, but they do offer multiple ways to connect with a Disability Support specialist, including phone, chat, email, and Be My Eyes.
More info
Contact the Google Disability Support team
Google should make it as easy as possible to contact them for disability-related assistance. That means making the contact path obvious and quick to find.
Microsoft
Phone
800-936-5900
More info
Microsoft Disability Answer Desk
Spectrum
Phone
844-762-1301
More info
Spectrum Accessibility Options page
Zoom
access@zoom.us
More info
Zoom Accessibility information
FAQ
What should I do first when an accessibility feature stops working?
Restart the app or device once, then try to reproduce the issue. If it happens again, write down the exact steps and the last thing that worked. Having a clean, repeatable description usually speeds up the support process.
What details help support teams troubleshoot faster?
Device model, operating system version, the app version, what accessibility feature you’re using, and a short list of steps that cause the problem. If it’s account-related, have the account email address ready.
Should I call accessibility support or general support?
If the company has a dedicated accessibility support channel, start there. You’re more likely to reach someone who understands the feature you’re using and can speak to accessibility settings and known issues.
If I can’t get a phone number, what’s the next best option?
Use the company’s official accessibility contact page. Look for chat or email options and ask for a case number so you can follow up.
What if support says the issue isn’t reproducible?
Ask what environment they tested, then compare it to yours. If possible, provide your exact version numbers and the steps you used. If there’s an accessibility regression, report it again with the clearest reproduction steps you can.
Got more?
Do you know of any other accessibility resources? Please let everyone else know about them in your comments below. Thanks for contributing.
Qapla!